Customer Testimonials

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08/12/2011

Jodi Moskal (Owner and VP Network Cabling Solutions at MOSKAL electric ltd) wrote: "And thank you for the exceptional service finding our son his first truck. OMG I have a son old enough to drive?!"

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07/23/2011 

Hello Michael:

 

Thanks for your voice mail. It's hard to believe that we are driving another vehicle after becoming very attached to our 2003 Malibu. But I'm sure it won't be long before we will grow in our appreciation of the Honda Civic. It is a good car.

 

Thanks Michael for all you did to facilitate the purchase of the car for us. We felt respected and enjoyed the banter.

 

Sincerely,

 

Ray Harris

-----Original Message-----
From: Eleanor or Terry Kendall
Sent: Friday, April 28, 2006 7:04 AM
To: michaelpalay@shaw.ca
Subject: Thanks for the excellent service

  Hi :  Michael  ..    Sorry I haven't replied to your phone calls .. But 
this week we've been rather busy . I now have a few minutes to thank you for

your professional and excellent service .. This day and age this is very 
hard to come by ..

As mentioned to you my wife and myself looked at many vehicals last week .. 
and we found what we were looking for at Birchwood .. Some of these 
dealerships we were at , I wouldn't purchase a vehical off them if they gave

it to me for free ..  We found alot of sales rep's had a attitude problem ..

However this was not the case with you , and Birchwood .. and this made a 
world of difference to us .. I will highly recommed any one that I know to 
contact you and Birchwood when looking for a vehical ..

The vehical we purchased is excellent , and with no problems what so-ever ..

and its very easy on gas .. which is what we wanted ..

Thank you Again .. and have a great day ...   Terry & Eleanor Kendall  ...

-----Original Message-----
From: Johnvee Calaguian
Sent: Sunday, May 21, 2006 12:11 AM
To: michaelpalay@shaw.ca
Subject: Thanks!

Hi Michael,

Thanks again for the great Optra deal.  We had a great, and some good laughs
too, dealing with you.

I was given brochures on your auto protection packages.  Before I decide on
any, could you please book me for an appointment with your service guys for me to
view the underside of the car?  I just need to see the condition of the
original undercoat.

Also, does the car still have the user's manual and standard tools like the
jack, etc.?  Have the engine oil and other fluids been changed by Birchwood?

(Pardon the ignorance and late queries. It's just one of those days when I
can be slow.)

Thanks and kind regards.

Johnvee Calaguian

-----Original Message-----
From: Kippen, Connie
Sent: Tuesday, May 23, 2006 3:27 PM
To: MICHAEL PALAY
Subject: RE: How is the Lucerne???????????

it was great - took it to the cottage - handled really well - hope you got
some commission out of it - I want to send a letter to your boss about how
great you were - who should I send it too???????????????  Of course, I will
send you referrals, but you have to be nicer to them than you were to me.
Tks!
Jackie's Mom!!!!!!

-----Original Message-----
From: MICHAEL PALAY [mailto:michaelpalay@shaw.ca]
Sent: Tuesday, May 23, 2006 3:22 PM
To: Kippen, Connie
Subject: How is the Lucerne???????????


No I don't mean the milk in your fridge!!!

Hope u had a great long weekend and drove your new beautiful car
tons!!!!!!!!!!!

Thanks again for the business. Please call me if you have any ???

Regards,


MHP


ps I also never say NO to referrals!!!!

BIRCHWOOD PONTIAC BUICK GMC
Michael Palay
Phone: 837.5811
michaelpalay@shaw.ca 

-----Original Message-----
From: Sandy Trudel
Sent: Tuesday, August 15, 2006 10:31 PM
To: michael palay
Subject: RE: 2006 Cobalt

Hi Michael, Mark loves the car.  He will likely bring it in for the polish
and key programming when it is due for the oil change, so that he can take
advantage of the free oil change.  He is working hard to try and get a
referal for you, so will see if he suceeds.  Once again thanks for the
great service. Our Brandon dealers could definitely take lessons from you
in this regard.

Thanks for checking.
Sandy